The following booking terms & conditions form the basis of your contract with Go The Himalaya Pvt. Ltd. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.
These booking terms & conditions only apply to the trip arrangements which you book with us ‘Go The Himalaya’ and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to "trip", "booking", "contract" or "arrangements" mean such trip arrangements unless otherwise stated. References to "departure" mean the start date of these arrangements.
1. To make a booking
To make a booking, please follow the procedure shown on our website or request to us for an offline application form. The relevant application form needs to be completed by each person traveling before the departure date. Where you are under 18 at the time of booking, the application form also needs to be signed or written permission by your parent or guardian through mail or during the booking process. The completed booking form must then be sent to us. Note: Your booking will be confirmed after deposit money as mention in no 2. Where we have already confirmed the availability of your chosen arrangements and your booking will be treated as a firm and a contract between us and accept all terms and conditions, will confirm your request and send mail to you as soon as we receive your completed application form. We will then send you a receipt and our invoice. Where you book through our website without prior confirmation of availability, any electronic acknowledgment of your booking is not a confirmation of it. Please check the mail and find your invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the invoice or any other document appears to be incorrect or incomplete.
2. Minimum Advance payment
A minimum deposit of 20% USD of the total package per person for confirmed the booking and remained payments should make at least 3 days before than departure date. If for any reason, the full balance is not received by the 3 days before the departure date, we reserve the right to treat the booking as canceled by you and the deposit will not refund. If we do not cancel straight away because you have promised to make a payment we will wait till 1 day before the departure date. But you must send to us formal request mail otherwise we cancel the booking.
3. The price quoted
The price quoted for any trip illustrates on the respective package at Included &Not Included section which is valid give you all the idea about what covers and not covers at the quoted cost. And we send you the formal mail with the invoice after you booking any packages. But what you must be responsible yourself vaccination fees, travel insurance, cost of travel to and from the start/return point of your trip including your international flights, cost of passport and visas, personal equipment and personal expenses while on the trip, and any other expenses specifically not included on the trip description and/or invoice. We reserve the right to make changes to and correct errors in quoted prices at any time before your trip is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. Once the price of your chosen trip has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the event of any change in our transportation costs or dues, taxes, or fees, or in the exchange rates which have been used to calculate the cost of your trip.
4. Travel insurance:
You must have adequate and appropriate cover for your trip including any adventurous activities such as trekking at altitude evacuate over 5000m. Note that the majority of our trips do not require the use of climbing ropes and are all supervised. It is important to have adequate insurance which will cover cancellation costs from the date of booking as well as medical expenses (including evacuation and repatriation). If you travel against FCO advice, the validity of your insurance policy may be affected. Please read your policy details carefully and take them with you on your trip. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. The copy of the insurance paper should be provided to us.
5. Health:
Except as disclosed in your medical questionnaire, you are taken to confirm at the time of booking that you are in good health, physically capable of undertaking all aspects of the trip, and unaware of any reason why you may be unsuited to taking part or maybe likely to suffer illness or injury during the trip, taking into account its challenges and purposes. If you are unable to give for this confirmation for any reason or have any medical condition or disability which may affect your trip, you must contact us before you submit your application form so that we can assist you in considering the suitability of the trip for you.
6. Special requests: Please advise us of any special requests before making your booking. Where possible, we will endeavor to meet or arrange any such request. Confirmation that a special request has been noted or passed on the inclusion of the special request on your invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your protection, you should obtain confirmation in writing that a special request will have complied where it is possible & where it is important to you.
7. Cancellation of bookings Cancellation of bookings must be notified to us by letter or email by the party leader as soon as possible. Your notice of cancellation will only be effective when it is received in writing by us. Except as set out in 8 below, the following cancellation charges will be payable.
Period before departure within which written notification of cancellation is received by us.
Cancellation charge per person canceling (% of total cost)
1 month before 0%
1 month to 1 week before 15%
1 week to 24 hours 40%
Less than 24 hours 50%
8. Reason For cancellation
You should provide us with a clear written reason for the cancellation trip. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges under the terms of your insurance policy.
9.Transfer your place to someone else introduced by you
You may transfer your place to someone else (introduced by you) if you are prevented from traveling, providing we are notified not less than 5 days before departure and subject to the practicality of changing certain bookings made in your name. But any overdue balance payment must also be paid.
10. Changes to your confirmed trip
Changes to your confirmed trip can be considered depending on practicalities and availabilities, but there might be a cost associated with these changes. We do not charge an amendment fee for doing so and will only pass on any extra costs involved in providing additional or alternative. A change of holiday dates will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will not apply. Changes may result in the recalculation of the holiday price where, for example, the basis on which the price of the original holiday was calculated has changed.
11. The itinerary is a guide
The itinerary is a guide to which we will attempt to adhere, but it may be necessary to alter this at short notice as a result of circumstances or events outside our control such as adverse weather or road conditions or any of those amounting to force majeure or due to the operating conditions imposed by owners and operators of accommodation, facilities, and transport. Your itinerary will, however, be the same in content as far as is reasonably possible, unless circumstances beyond our control make this impossible. Should weather conditions involve you in extra costs such as accommodation, transportation, and meals, these will be borne by mutual agreement between us.
12. Changes and cancellation by us:
As referred to above, we may have to make changes to and correct errors in advertised and confirmed details and also cancel confirmed bookings which we must reserve the right to do. Please note, some of our trips may require a minimum number of participants to enable us to operate them. If the minimum number of bookings required for a particular trip has not been received, we are entitled to cancel it. We will notify you of cancellation for this reason no less than 28 days before departure.
Most changes are minor. Occasionally, we have to make a "significant change". A significant change is a change made before departure which we can reasonably be expected to have a major effect on your trip. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-
1. (For significant changes) accepting the changed arrangements;
2. Purchasing an alternative trip from us, of a similar standard to that originally booked if available. We will offer you at least one alternative trip of equivalent or higher standard for which you will not be asked to pay any more than the price of the original trip. If this trip is cheaper than the original one, we will refund the price difference. If you do not wish to accept the trip we specifically offer you, you may choose any of our other then available trips but you must pay the applicable price of any such trip. This will mean you paying more if it is more expensive or receiving a refund if it is cheaper;
Please note, the above options are not available where any change made is a minor one.
If we have to make a significant change or cancel we will, where appropriate, pay you the reasonable compensation depending on the circumstances and when the significant change or cancellation is notified to you subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above-mentioned choices can be accepted where:
1. we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control such as force majeure, the consequences of which we could not have avoided even with all due care; or
2. Where applicable, we have to cancel because the minimum number of bookings necessary for us to operate your trip has not been reached (see above).
No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where a change is a minor one.
Very rarely, we may be forced by "force majeure" (see no.13) to change or terminate your trip after departure but before the scheduled end of your time away. If this situation does occur, we regret we will be unable to make any refunds pay you any compensation, or meet any costs or expenses you incur as a result.
13. Force Majeure
In these booking conditions, force majeure means any event which we could not even with all due care, foresee or avoid. Such events may include whether actual or threatened or heavy snowing or landslide or avalanches etc , war, riot, civil strife, industrial dispute, natural disaster, significant risks to human health such as the outbreak of serious disease at the travel destination, adverse weather conditions, fire and all similar events outside our control. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss, or expense of any nature as a result of "force majeure".
14. Our Liability to you
We promise to make sure that the trip arrangements we have agreed to make perform or provide as applicable as part of our contract with you are made, performed, or provided with reasonable skill and care. This means that subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted trip arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees to use reasonable skill and care in making, performing or providing, as applicable, your contracted trip arrangements.
Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to claim us. Besides, we will only be responsible for what our employees do or do not do if they were at the time acting within the course of their employment ( employees).
We will not be responsible for any injury, illness, death, loss (including loss of possessions and loss of enjoyment), damage, expense, cost, or other sum or claim of any description whatsoever which results from any of the following:
• your act(s) and/or omission(s); or
• the act(s) and/or omission(s) of a third party not connected with the provision of your trip and which were unforeseeable or unavoidable; or
• 'force majeure' as defined in paragraph 13 above.
We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional agrees to provide or arrange for you where we have not agreed to provide or arrange these services as part of our contract. Such additional services will include any activities which do not form part of your contracted trip arrangements which anyone agrees to provide or arrange for you while you are away.
Besides, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim occurred - will be used as the basis for deciding whether the services in question had been properly provided.
Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money) which is the result of our fault or our employee fault than it will be borne by mutual agreement between us. Otherwise personal possessions or belongings are fully under your responsibility. You must ensure you have appropriate travel insurance to protect your personal belongings.
15. Delay
We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. However, we have no liability to make any such payments to you and you must pursue the airline or other transport operator concerned for any payment which may be due. Please remember that it is your responsibility to ensure you arrive at the departure location for your chosen tour, all costs associated with this are therefore your sole responsibility. This is even the case where we assist you in making any necessary additional arrangements where, for example, your flights were delayed and you missed your pre-booked transfer with us.
16. Decisions of GoTheHimalaya, Behavior and Damage:
While the trip is in progress, all decisions are made by GoTheHimalaya staff or staff employed by our team and you must act under all reasonable instructions you are given. The team leader, trip guide, or other members of our staff or staff employed by our regional companies may withdraw you from the trip at any time if they are of the reasonable opinion that your continued presence is prejudicing or is likely to prejudice the good order, discipline, safety or successful operation of the trip or the safety or wellbeing of any individual participant or other third party or if you break any law or regulation of Nepal where the trip takes place.
We expect all clients to have consideration for other people. If in our reasonable opinion or the reasonable opinion of any other person in authority, you behave in such a way as to cause or be likely to cause danger, upset, or distress to our staff or any third party or damage to property, we are entitled, without prior notice, to terminate your trip.
We or staff employed GoTheHimalaya, are entitled to withdraw you from a trip in the above circumstances where the information provided on your application form or medical questionnaire proves to be materially inaccurate or incomplete. Where you are withdrawn, you will be required to leave the trip immediately and we will have no further responsibility towards you. No refunds will be made and we will not pay any expenses or costs incurred as a result of the withdrawal. You will also have to indemnify us against any loss or expense that may be incurred as a result of your actions.
You accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.
17. Passport and visa requirements:
You must ensure you are in possession of all necessary travel and health documents up to date before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
18. Complaints.
In the unlikely event that you have any reason to complain or experience any problems with your trip whilst away, you must immediately inform your trip guide of the service(s) in question. Any verbal notification must be put in writing and given to our trip guide as soon as possible. If any complaint or problem is not resolved to your satisfaction by the trip guide than you must contact us in the office using the contact details we have provided you with during your trip or by mail, giving us full details and a contact number. Until we know about a complaint or problem, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within the end of your trip giving your booking reference and full details of your complaint.
19. Our website;
The information contained on our website and in our other advertising material is believed correct to the best of our knowledge at the time of publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen trip (including the price) with us at the time of booking.
If we are unable to provide the services as per the contract between us then GoTheHimalaya may make a payment to you under our Terms and conditions. If any problem has arisen you may clam against us at the court of Nepal.
For further information visit the Go The Himalaya Pvt. Ltd.
